Welcome to Sonika Beauty World! By purchasing from our store, you agree to abide by the following terms and conditions. Please read them carefully before making a purchase. 1. General Terms By placing an order, you confirm that all details provided are accurate. We reserve the right to modify these terms at any time without prior notice. Products and services are subject to availability. 2. Refund & Exchange Policy Refunds: Issued only if the courier fails to reach you and the product expires. Exchanges: Available for size issues or quality concerns within 4 days of receiving the parcel. Return Claims: Must be initiated within 7 days of delivery. Product Condition: Returns/exchanges are only accepted if the product is unused, in original packaging, and with tags intact. 3. Proof Requirement Customers must record a video while opening the parcel as proof for any return or exchange claims. Claims without video proof will not be considered. 4. Refund Process Refunds will be processed only after the returned product is received and verified. Refund initiation takes 24-48 hours after approval. No refunds will be given for used or damaged products (unless received in a defective condition). 5. Customer Responsibility Ensure the correct delivery address is provided. Delays caused by incorrect information will not be the company’s responsibility. Customers must handle products with care to maintain eligibility for returns or exchanges. 6. Fraud Prevention Due to past fraudulent activities, strict policies are in place. Any suspicious claims may lead to order cancellations or account restrictions. 7. Contact for Support For any refund or exchange requests, please contact our official support numbers: +91-9675655116 We appreciate your understanding and cooperation in ensuring a fair and seamless shopping experience. Thank you for choosing Sonika Beauty World!